Common Questions

Learn more about booking and travelling with Voyages.golf

Find answers to frequently asked questions. If you cannot find an answer to your question, please contact us

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    Events

    Things happen well in advance within the travel industry and we have been known to plan for events that are more than four years away, even though flights typically aren’t in system range until 11 months in advance! This means we often have event listings for published events happening years into the future. If you’re interested in travelling to a future event, we recommend navigating to an event listing and joining the waitlist for that event.

    You will automatically be transferred to the new dates and notified as soon as possible. Please consider there will be a number of customers we need to re-accommodate and this takes time. You do not need to contact us until we have sought any changes or details from you. Note that hotels and often other services need to be re-contracted for the new dates. This may result in a change of rates, however we are negotiating and will offer the best possible outcomes. Our team will be working behind the scenes to ensure the best outcome for our customers.

    Your cancellation must be provided to a Travel Expert at our office in writing (email is acceptable). Normal cancellation penalties apply as per our Booking and Travelling Terms and Conditions.  We suggest you contact your travel insurance provider to make a claim if the reason for cancellation can be considered.

    For most events we partner with, we are licensed to sell Official Travel Packages and do not sell event tickets individually without a complete travel package. For events where Voyages.golf is not an official reseller to a golf event but still able to sell tickets, we require a minimum of two nights’ accommodation with tickets.

    Things happen well in advance within the travel industry and we have been known to plan for events that are more than four years away, even though flights typically aren’t in system range until 11 months in advance! This means we often have event listings for published events happening years into the future. If you’re interested in travelling to a future event, we recommend navigating to an event listing and joining the waitlist for that event.

    Booking

    To start your journey, please get in touch with a Voyages.golf Team Member by email or phone. Alternatively, navigate to a listing and once there, click the ‘New Enquiry’ button & complete the form.

     

    If you request a package that has pricing listed, your booking will be confirmed right away. If you require a quote where pricing is not listed, a Voyages.golf Team Member will provide you with a quote and whatever information is requested at the time. If you have any questions, please get in touch.

    We sell Travel Packages and Tours to major events and golf destinations around the world. Our services consist of:

     

    • Global Tee-Times: Play golf where you want to, when you want to
    • Accommodation: 3, 4 & 5-star accommodation, from private homes to hotels and resorts
    • Flights: All carriers and destinations; we book & ticket flights in-house
    • Transport: Coaches, private transfers, car hire, trains and cruises
    • Sightseeing: Attractions, day trips and organised tours
    • Non-Golfers: Full custom non-golfer itineraries
    • Custom-made Packages: For individuals and groups of all sizes, including corporate groups, sporting clubs and incentive travel
    • Travel Insurance: Domestic and international policies, including a 15% off base policy discount for Australian residents

    Yes, Voyages.golf does provide wholesale travel to agents. Please ask them to get in touch via our contact us page or email us directly for more information and a quote.

    Absolutely, we book and ticket flights in-house. All flights incur an AU $55 booking fee. Please remember that we choose high-quality airlines with the best available rate. Please contact us regarding using frequent flyer points to book your flights.

    Yes, all our packages are fully customisable so you can personalise any travel package to suit your needs. Ticketed events and escorted tours are harder to customise due to the nature of organised travel programs and events, but it is our goal to provide the best travel services for your next experience & we will do our best to accommodate your needs.

    Please ensure you have all names and contact details correct at the time of booking. If a name is misspelt for some services (flights, events), name-change fees are usually charged by the service provider; we will pass this fee to you if the fault is yours.

    After your booking is confirmed, changes are typically not possible. It largely depends on what changes are being made and the terms of the end supplier. Changes are assessed on a case-by-case basis.

     

    Generally, upgrades are possible at any time (ticket upgrades, extra nights, extra travellers etc.). However, we recommend adding upgrades at the time of booking. This will ensure all travellers are seated together, best prices and availability.

    We accept cheques, bank transfers and credit cards. Domestic bank transfers and cheques have no fees. International bank transfers (e.g. from an international bank to our Australian bank or from an Australian bank to our international bank) incur a nominal A$20 service fee per transaction. All card payments incur merchant fees. For Visa and MasterCard it’s 1.5% and for American Express it’s 1.98%. Payment instructions will be provided on booking.

    For any events, we require a low deposit of 10-25% to confirm your booking, plus any upgrades or extra services. The balance for your booking is due approximately 90 days before the event begins. For leisure travel, the deposit amount depends on the destination. The balance for your leisure booking is due approximately 90 days before the event begins. If you make a booking less than 90 days before an event or date of travel, full payment is required to confirm your booking.

     

    For some events, particularly events occurring 12 months or more into the future, we deploy one or two stage payments to make the payment process easier for you. This in turn reduces the deposit and balance payments, ensuring the burden of payment is not too high at any stage of the process. Payment plans vary between events and for different destinations.

    All customers who make a booking with us (Voyages.golf) agree to our Booking and Travelling Terms and Conditions, which can be found on our website or a PDF version can be sent on request at any time. These Terms and Conditions cover cancellations in detail.

     

    We highly recommend all customers take out travel insurance to cover you in the event that the unforeseeable happens. We sell travel insurance as part of our services and have negotiated with CHI to provide Australian residents with 15% off base policies. Our Travel Experts can help select the right policy for you, or you can purchase your own policy elsewhere or use a policy from your credit card provider.

    Travel packages are designed for independent travellers and are not escorted day-to-day by Voyages.golf team members. With a package, you will be guiding yourself, so you must ensure you have the knowledge of your destination and the how-to’s of travel to get the most out of your trip.

     

    With a tour, it’s the opposite and you will be escorted throughout your trip by an experienced tour manager who is there to manage the group and ensure you get the most out of your experience. All our golf tours are designed for small groups. Escorted golf tours are a great option if you want to travel with like-minded golfers and to relax and enjoy the trip, knowing everything is taken care of.

    Travelling

    Yes, we highly recommend you purchase travel insurance prior to any trip. Travel insurance is designed to cover you for unforeseen loss, damages or emergencies. We sell travel insurance as part of our services and have negotiated with CHI Insurance to provide Australian residents with 15% off base policies. Our Travel Experts can help select the right policy for you, or you can purchase your own policy elsewhere or use a policy from your credit card provider.

    All travellers are responsible for ensuring they have the appropriate passport, visas, permits and certificates to enter the countries which you will be visiting. Your passport must be valid for 6 months beyond the duration of the trip. We cannot be held liable if you are refused entry, deported or are unable to use travel services due to ineligible passports or visas.

     

    If you are unsure of your visa requirements, please check your government’s travel department (Australians use the Smart Traveller website) for assistance. You may also refer to Visa Link website for more information.

    Yes. We specialise in creating custom-made packages for groups of all sizes. Whether you’re travelling as a group of friends, a corporate or an incentive group, we can make it happen. We have assisted groups of more than 300 travellers at once, proving we have the knowledge that ensures your group travel experience is unforgettable (in a good way).

    Yes. We specialise in creating custom-made travel experiences and are extremely experienced in handling travel for corporate groups, incentive groups and for VIP travellers. Get in touch to start your corporate travel experience today.

    Browse our website or complete a new enquiry and speak with a knowledgeable Voyages.golf team member to start your journey. One of our friendly team members will contact you by your preferred contact method to go through your travel requirements, provide recommendations if needed and prices based on what you need.

     

    After making a booking, you will receive a deposit invoice and booking confirmation. Your deposit invoice contains payment instructions and your booking confirmation outlines the services you have booked. To secure your booking, you need to pay your deposit invoice. Once you’ve done that you’ll be all set.

     

    If your experience is still a while away, you will receive email updates with more information about your trip, including important announcements such as flight and transfer times, allocated tee-times, event announcements and more.

     

    Events: If you book a golf event with Voyages.golf, approximately 2-4 weeks before your event begins, we start sending out travel documents. Travel documents generally contain a parcel and a ‘travel document email’. Your travel document email outlines your booking and important information relating to your trip, while your parcel contains the physical items you require (if any). To be more sustainable, where possible we only send the travel documents via email, so you may not receive a parcel if your tickets and other items can be sent digitally. We will let you know if this applies after booking.

     

    For some events, or if you live internationally and cannot receive your parcel within the available timeframe, we will make your parcel available for collection from your hotel or an official collection centre. If this is the case, you will be advised within your travel documents email, this always comes first.

    Troubleshooting

    If you have lost your event tickets, please refer to your travel documents email to find the relevant emergency contact number of our Onsite Team, or get in touch with our office. Our team will arrange with the event organisers to print you a new ticket. For some events, there is no fee, but for many events, a small fee will apply for the re-print. Your travel documents email will outline the applicable fee. Please note that some events do not re-print tickets at all and a new ticket will need to be purchased. In this instance, please contact our office.

    If you have missed your flight and you’re at the airport, the best thing to do is to visit your airline's service desk in the departures hall. Airline service staff will be able to arrange for you to catch the next available service or use another carrier to get you to your destination or connecting flight. We recommend you visit the service desk if you require an urgent, on-the-spot solution.

     

    If you are not at the airport and it’s non-urgent, please get in touch with a Team Member to explore your options (please note this only applies to flights that are booked through Voyages.golf and its parent company Events Travel). If you have booked a flight yourself or through another provider, please ask that provider for assistance, as we cannot manage an external booking through our systems.

    For hotel or other end supplier issues, the best way to resolve an issue is to speak to hotel reception staff or the on-duty manager at the accommodation. If hotel staff cannot resolve your issue, please get in touch with a Voyages.golf team member who will resolve the issue with the hotel on your behalf. If you are physically at the hotel, speaking to hotel reception staff will be the fastest way to resolve an issue.

     

    Please note that issues are difficult to fix retroactively. If you have an issue during your stay, we encourage you to seek a resolution at the time, as requesting compensation from a hotel after your stay is generally difficult or not possible.

    For emergencies while travelling, please contact your relevant local emergency services (see this list of global emergency services numbers).

     

    If you have a service or booking related emergency, please see your travel documents email for emergency contacts of our Onsite Team. Or, during business hours get in touch with our office.

    Why Voyages.golf?

    As Events Travel, we have been pioneering sports globally since 1993. We have helped over 130,000 fans travel to all corners of the globe to witness some of sports’ most historic moments. The team at Events Travel have always been dedicated golfers and have frequently led high-quality golf tours around the world. The Voyages.golf brand serves to provide high-quality travel services to all golf destinations around the world. Our industry knowledge, experience and passion for golf enables us to provide you with a unique golf experience.

     

    By choosing us as your travel partner, it means you have access to official tickets to licensed events and are not supporting secondary black markets, which is a risky way to travel and undermines the industry and your protections. It is important to note that instead of being golfers who provide golf travel, we go beyond by working as a fully accredited travel agency that specialises in golf travel; we are also 100% family-owned and operated.

     

    We have been creating unforgettable travel experiences for almost 30 years; that says it all.

    Absolutely. We collect reviews through Trustpilot, the most reliable and authentic way to collect customer reviews. We’re proud to display our excellent rating. Our reviews are collected through our parent company Events Travel, see them here.

    The Voyages.golf brand was introduced in 2018, although we have been operating as Events Travel since 1993. Learn more about Events Travel here, and see our About Page here.

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